Why Your Producers Shouldn't Be Doing Back-end Tasks!

At every insurance agency, producers are the real core members! Not only do they build long-lasting relationships that amount to the most profits but they also sustain those relationships – increasing the longevity of your ROI. This is why it’s important to ensure your producers aren’t distracted by the burden of back-office work. A producer’s time is precious at the agency. If most of their time is wasted on back-end tasks such as quoting, doing COIs, following up on claims, or tending to phone calls more than they need to, it leads to a decline in their main job duties.

Also, when your producers are focusing on back-end tasks, you’re most likely losing money due to the simple fact that selling would be inevitably affected.

To avoid this, hiring the additional support needed for your back-office will immediately ease the workload on your producers – allowing them to focus on building relationships and selling. As an insurance agency, we understand how difficult it is to recruit reliable employees and retain them. Hiring locally is a tedious and costly process for any agency. Fresh graduates can be low-cost employees but they lack experience and require extensive training – and at the end of the day, there is no guarantee that hiring temployee will stick around. 

So, what can you do when you’re stuck in a loop like this? This is where Edge comes in. Partnering with Edge means no more recruitment hassles! You get a fully trained and experienced professional to handle all the back-end burden from your producers so that they can focus their energy on the clientele. 

Edge Ambassadors can help you with the following back-end tasks:

• Process Quotes
• Policy Audits
• Office Tasks
• Trailing Documents
• Data Entry
• System Cleanup
• And more!

Along with this, almost 95% of our Edge Ambassadors eventually become front facing.

Two main benefits for partnering with an Edge Ambassador:

Low Expenditure

The subscription model at Edge is designed in such a manner that it provides you financial protection and longevity. At Edge, we cover the equipment and training costs for your ambassador which immediately brings down your expenses. Through our subscription model, you just have to pay a flat monthly fee to onboard an ambassador at your agency. 

Additionally, turnover costs you thousands of dollars when you hire locally. For a midrange position – the average salary is between $30,000 to $50,000 a year, you would calculate 20% of their annual salary to find out their replacement cost. In this case, an employee earning $30/hour has an annual salary of approximately $57,000. By simply multiplying their annual salary by 20% you get a replacement cost of $11,400 to replace one employee without you even realizing it. 

With Edge, if your Ambassador leaves, which is often a rare event, you don’t need to worry about repeating the entire recruitment process. Edge immediately replaces your Ambassador at no extra cost which will help you save an insane amount of money instead of facing downtime if you had hired locally. 

Similarly Edge bears all the expenses related to recruitment, background checks, pre-employment administrative expenses, onboarding, and training.

High Growth Revenue

As our Ambassadors come pre-trained, there’s no time wasted in training and bringing them up to speed with your agency. Immediately, your team of producers can return their focus to maintaining and building relationships with clients and no longer have to worry about the stress of back-end tasks as they are being efficiently managed by your ambassador. This boost in productivity in both your back office and front office leads to client satisfaction resulting in more business for your company and greater revenue generated.